Price Match Guarantee Policy

Effective Date: July 19, 2023

At Ember Defense, we strive to provide our valued customers with the best products at the most competitive prices. Our Price Match Guarantee is designed to ensure that you get the best possible deal when shopping with us. If you find a lower price on a product we offer, we will match that price under the conditions outlined in this policy.

  1. Eligibility

1.1. To be eligible for the Price Match Guarantee, the following conditions must be met: a) The product must be identical to the one offered on the Ember Defense website, including the model number, brand, size, color, and other specifications. b) The product must be currently in stock and available for immediate purchase from the competitor's website. c) The competitor's price must be publicly advertised and verifiable.

  1. Price Match Request Process

2.1. Customers who wish to request a price match should follow these steps: a) Click on the "Price Match Guarantee" link on the product page of the Ember Defense website. b) Fill out the online form provided, including all required information. c) Upload clear and valid proof of the lower price from the competitor's website, such as a screenshot or a link to the product.

2.2. Ember Defense reserves the right to verify the information provided and the legitimacy of the competitor's price.

  1. Price Match Approval and Direct Order

3.1. Once Ember Defense reviews the price match request and determines that all eligibility criteria are met, we will approve the request.

3.2. If the request is approved, Ember Defense will send the customer a direct order link via email. The customer can then proceed to purchase the product at the matched price.

  1. Price Match Exclusions

4.1. The Price Match Guarantee does not apply to the following: a) Products sold by third-party sellers or resellers on other websites. b) Prices offered on marketplace platforms. c) Promotional offers, bundle deals, or discounts applied with coupon codes.

4.2. The Price Match Guarantee applies only to the base price of the product and does not include taxes, shipping costs, or any other additional charges.

  1. Limitations

5.1. Ember Defense reserves the right to modify or discontinue the Price Match Guarantee policy at any time without prior notice.

5.2. Price matching cannot be combined with any other offers, promotions, or discounts on the Ember Defense website.

5.3. Ember Defense's decision on price match requests is final and non-negotiable.

  1. General

6.1. Ember Defense may update or modify the Price Match Guarantee policy from time to time. Any changes will be posted on the Ember Defense website.

6.2. By submitting a price match request, customers agree to abide by the terms and conditions outlined in this policy.

For any questions or inquiries regarding the Price Match Guarantee policy, please contact our customer support team at [insert contact details].

We hope you enjoy shopping with Ember Defense and take advantage of our Price Match Guarantee to get the best value on all your purchases.

Ember Defense
(415) 573-2400